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Client FAQ
Our Frequently Asked Questions for client users
Projects
- I have an urgent assignment. What should I do?
- How do I create a project?
- Why are urgent assignments billed at a higher rate?
- The projects is still open, but I already gave it a score. Why is that?
- How much time should I allow between the first draft and the final draft?
- Which type of project should I choose?
- I want to move my deadline to an earlier date. How can I do that?
- What deadline should I set?
- Can I delete a project?
- Why do I have to give a score for every project?
- How do I create an effective briefing?
- What happens if a freelancer declines my project?
- What can I expect after I have created a briefing?
- How do I close a finished project?
- How many review rounds does a project include?
Platform
- The platform is not responding. What should I do?
- How do brainstorms work?
- Where can I see the profiles of the freelancers who are working on the Contentoo platform?
- I am unable to select a freelancer from my freelance team. Why is that?
- How do I give freelancers access to my Google Doc?
- Where can I upload documents about our company and content marketing guidelines?
- How can I add a new user?
- What are admin rights?
- I cannot upload my feedback. What should I do?
- What should I do in case the platform goes offline?
- I am not sure which freelancer to choose. What should I do?