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Contentoo Help Center

Client FAQ

Platform

Client FAQ

Our Frequently Asked Questions for client users

Projects

What can I expect after I have created a briefing?

I have an urgent assignment. What should I do?

How do I create a project?

Why are urgent assignments billed at a higher rate?

The projects is still open, but I already gave it a score. Why is that?

How much time should I allow between the first draft and the final draft?

Which type of project should I choose?

I want to move my deadline to an earlier date. How can I do that?

What deadline should I set?

Can I delete a project?

Why do I have to give a score for every project?

How do I create an effective briefing?

What happens if a freelancer declines my project?

How do I close a finished project?

How many review rounds does a project include?

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Platform

The platform is not responding. What should I do?

How do brainstorms work?

Where can I see the profiles of the freelancers who are working on the Contentoo platform?

I am unable to select a freelancer from my freelance team. Why is that?

How do I give freelancers access to my Google Doc?

Where can I upload documents about our company and content marketing guidelines?

How can I add a new user?

What are admin rights?

I cannot upload my feedback. What should I do?

What should I do in case the platform goes offline?

I am not sure which freelancer to choose. What should I do?

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Talent

The freelancer I’m looking for isn’t in my team. What should I do?

Are your freelancers able to create SEO text? Do they know how SEO works?

Service

What happens if I am not happy with a text?