Contentoo Help Center

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Contentoo Help Center

Freelancer FAQ

Freelancer FAQ

Definitions of Contentoo services

Contentoo's writing services

Projects

How do I know when I have received feedback from a client?

How do I know when I have a new assignment?

How do the clients handle SEO?

Does Contentoo offer proofreading for my content?

When is a project finished?

My draft is above/below the word count the client requested. What do I do now?

Why do I have to give a score to every project?

What is an urgent assignment?

How many projects can I expect?

How many review rounds does a project include?

What are the turnaround times for delivering the content?

I am unable to accept an assignment. What should I do?

I don’t have access to a Google Doc used in a project. What should I do?

I am registered on the platform but still haven’t received any assignments. What should I do?

I have been invited to a kick-off session. What should I do to prepare?

How fast do I have to respond when I am offered a new assignment?

I’ve accepted an assignment but I cannot finish it before the deadline. What should I do?

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Invoicing copy and design

Why do we work with word rates instead of hourly rates for copy?

How do word counts work for different services?

What type of VAT should I select?

What is the difference between a local bank transfer and a wire transfer?

How do I adjust my payment details?

Where can I see my invoice, and how can I approve it?

What do I do if any of the details on my invoice are incorrect?

I want/need to invoice through a third party. What do I need to do?

I want/need to create my own invoice for my administration. What do I need to do?

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Working with Contentoo

How does the Contentoo platform work?

I have a freelancer in my network who would like to work with Contentoo. How can they sign up?

What kind of workload can I expect if I sign up with Contentoo?

How do I register with Contentoo?

What happens after I sign up with Contentoo?

Do I work for one client or multiple clients?

What happens during the onboarding?

I am going on holiday or I am temporarily unavailable. How can I let clients know that I am unavailable?

I am no longer working as a freelancer and don’t want to be offered any more projects. How can I un-register?

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Platform

Does Contentoo have an app?

I forgot my password. What should I do now?

What should I do if a project briefing changes?

What do I write in my intro text for new clients?

Why is it important to always provide as much information in my profile as possible?

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